Frequently Asked Questions
🛍️ Orders & Shipping
Q: How long does delivery take?
A: We typically dispatch orders within 1-2 business days. UK delivery usually takes 3-5 business days.
Q: Do you offer free shipping?
A: Please check our shipping policy at checkout for current free shipping thresholds and available delivery options.
Q: Can I track my order?
A: Yes! Once your order is dispatched, you will receive a tracking number via email.
🐱 Cat Collar – Moon Star Cat Collar with Bell (2 Pack)
Q: Is the collar safe for my cat?
A: Yes! Our collar features a breakaway safety buckle, which releases under pressure to prevent injury if your cat gets caught on something.
Q: Is the collar adjustable?
A: Absolutely. The collar is fully adjustable to fit most cats comfortably and securely.
Q: Does the bell make a lot of noise?
A: The bell is small and produces a gentle sound — enough to keep track of your cat without being too loud.
Q: How many collars come in a pack?
A: Each pack contains 2 collars, giving you great value for money at £3.70.
🐾 Pet Carrier Bag
Q: What size pets can fit in the carrier bag?
A: Our pet carrier bag is suitable for small pets such as cats and small dogs. Please check the product dimensions before purchasing.
Q: Is the carrier bag airline approved?
A: We recommend checking with your specific airline for their pet carrier requirements before travelling.
Q: Is the carrier bag easy to clean?
A: Yes, the carrier bag is designed for easy cleaning. Wipe down with a damp cloth as needed.
Q: Is the carrier bag well-ventilated?
A: Yes, the bag includes ventilation panels to keep your pet comfortable during travel.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please contact us to initiate a return.
Q: What if my item arrives damaged?
A: We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage, and we will resolve it promptly.
📩 Contact Us
Q: How can I get in touch with you?
A: You can reach us at swiftscarts9@gmail.com. We aim to respond within 1-2 business days.